Help Desk Story
This is a true story from the WordPerfect
Helpline.
Needless to say the help desk employee was
fired; however, the person is
currently suing the WordPerfect organization
for "termination without cause".
This is from the taped conversation leading
up to dismissal:
"WordPerfect Technical Desk, may I help
you?"
"Yes, well, I'm having trouble
with WordPerfect."
"What sort of trouble?"
"Well, I was just typing along, and all
of a sudden the words went away."
"Went away?"
"They disappeared."
"Hmm. So what does your screen look like
now?"
"Nothing."
"Nothing?"
"It's blank; it won't accept anything when
I type."
"Are you still in WordPerfect, or did you
get out?"
"How do I tell?"
"Can you see the C: prompt
on the screen?"
"What's a sea-prompt?"
"Never mind. Can you move the cursor around
on the screen?"
"There isn't any cursor: I told you, it
won't accept anything I type!"
"Does your monitor have a
power indicator?" "What's a monitor?"
"It's the thing with the screen on it that
looks like a TV.
Does it have little light that tells you
when it's on?"
"I don't know."
"Well, then look on the back of the monitor
and find where the power
cord goes into it. Can you
see that?"
"Yes, I think so."
"Great. Follow the cord to the plug, and
tell me if it's plugged into the wall."
".......Yes, it is."
"When you were behind the monitor, did you
notice that there were two
cables plugged into the back of it, not
just one?"
"No."
"Well, there are. I need you to look back
there again and find the other cable."
"....... Okay, here it is."
"Follow it for me, and tell me if it's plugged
securely into the back of your computer."
"I can't reach."
"Uh huh. Well, can you see
if it is?"
"No.">>>>
"Even if you maybe put your knee on something
and lean way over?"
"Oh, it's not because I don't have the right
angle it's because it's dark."
"Dark?"
"Yes -the office light is off, and the only
light I have is coming in from the window."
"Well, turn on the office
light then."
"I can't."
"No? Why not?"
"Because there's a power outage."
"A power... A power outage? Aha, Okay, now
we've got it licked.
Do you still have the boxes and manuals
and packing stuff your computer came in?"
"Well, yes, I keep them in
the closet."
"Good. Go get them, and unplug your system
and pack it up just like it was when you got it.
Then take it back to the store you
bought it from."
"Really? Is it that bad?"
"Yes, I'm afraid it is."
"Well, all right then, I suppose. What do
I tell them?"
"Tell them you're too f$%#@!* stupid to
own a computer."